5 Simple Rules for Living an Ethical Life

Making the right choices requires a different kind of intelligence.  Build an ethical life.  Do you know your ethical intelligence? You can find quite a bit on emotional intelligence in articles and from Daniel Goldman. Remember the seven types of intelligence described by Howard Gardner? In today’s world, I would argue that [...]


How Living in the Moment Softens the Pain of Lost Memories

The memories still hung like strands of gossamer, but for how long? I don’t know the exact day and time when she took the first step to leave. Too many other distractions and family drama clouded the scene. Most days, I try not to dwell on the last years of [...]


Customer Service: When It’s Good It’s Very Good, But When It’s Bad . . .

Some days I wonder if customer service has become a lost art. The Henry Wadsworth Longfellow nursery rhyme captures my thoughts about customer service. "When she was good, she was very good indeed, But when she was bad, she was horrid.” When customer service is good, it is very [...]


Variation: No Matter Where You Look You’ll Find It

Variation—it is natural, cannot be eliminated, but it can be controlled We like variation. At the same time, we like consistency. Can you have both? Variation exists in everything. Nature is an endless combination and repetition of a very few laws. She hums the old well-known air through innumerable variations. —Ralph Waldo [...]


Stop Setting Goals If You Never Do These 3 Things

Stop! Stop setting goals. It is a waste of time and effort. If you know me at all, those words are nothing short of blasphemous. I have been preaching, yes, on my soapbox preaching, about identifying your purpose, setting goals, and the sheer beauty of a well-executed plan for [...]


Perspective-How to See Through the Eyes of Others

Perspective changes everything. How can we see through the eyes of others? Why would we want to? When I can stop and consider how someone else sees the problem or lack of a problem, the new view can change my perception. Perspective or perception? Let's keep this simple. Basically, [...]

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