Making the right choices requires a different kind of intelligence. Build an ethical life. Do you know your ethical intelligence? You can find quite a bit on emotional intelligence in articles and from Daniel Goldman. Remember the seven types of intelligence described by Howard Gardner? In today’s world, I would argue that [...]
The memories still hung like strands of gossamer, but for how long? I don’t know the exact day and time when she took the first step to leave. Too many other distractions and family drama clouded the scene. Most days, I try not to dwell on the last years of [...]
Some days I wonder if customer service has become a lost art. The Henry Wadsworth Longfellow nursery rhyme captures my thoughts about customer service. "When she was good, she was very good indeed, But when she was bad, she was horrid.” When customer service is good, it is very [...]
How do you clear the obstacles that stop you from being your best every day? There is a way out of this dilemma. Four simple concepts can keep you on the right road. A small book with a powerful message We sabotage excellence. Harry Paul, John Britt, and Ed [...]
Variation—it is natural, cannot be eliminated, but it can be controlled We like variation. At the same time, we like consistency. Can you have both? Variation exists in everything. Nature is an endless combination and repetition of a very few laws. She hums the old well-known air through innumerable variations. —Ralph Waldo [...]
Stop! Stop setting goals. It is a waste of time and effort. If you know me at all, those words are nothing short of blasphemous. I have been preaching, yes, on my soapbox preaching, about identifying your purpose, setting goals, and the sheer beauty of a well-executed plan for [...]
Perspective changes everything. How can we see through the eyes of others? Why would we want to? When I can stop and consider how someone else sees the problem or lack of a problem, the new view can change my perception. Perspective or perception? Let's keep this simple. Basically, [...]
High-performing teams are not born. They are made. Humans are social. We come into the world hardwired to survive, find our tribe, and discover where we belong. The notion that you can work better alone may apply some of the time, but not all the time. “Two heads are [...]
As I opened the black pages of the worn photo book, moments in time found new life. A small black and white photo reminded me of a small child I hardly remember and a house that held my memories. Houses The ache for home lives in all of us.—Maya [...]
Storms of life bring constant change In the middle of the cacophony, rain and storms are both frightening and cleansing. Life is like that. We need those moments of thrashing about and struggle to understand ourselves and the world around us. Then there is the other side - the [...]
