My view of leaders and leadership has evolved over time. I have soaked in the philosophies and perspectives of many people. They include but are certainly not limited to Peter Drucker, W. Edwards Deming, John Maxwell, Simon Sinek, Seth Godin, Stephen Covey, Jon Kotter, Jim Collins, Dr. Seuss. And, [...]
What should you do first? Reflect on what you need/want to do? Or should you just begin and see how things work out? I’ve always believed we do not learn from our experiences. The actual learning comes from reflecting on those experiences. Insight . . . So, when Chip [...]
What if? What if we built workplaces, one process at a time, that allowed us to do many excellent things? How could instilling respect and kindness make a difference in what we do each day? I often try to imagine that workplace. Fortunately, I have worked in some of those [...]
Change. Where does it begin? With me, with you—because we’re all for improvement until the consequences of improvement jolt us and create discomfort. We talk about change and blame our lack of results on change. We bemoan the fact that we have too much change. We throw our arms [...]
Quite simply, customer service begins with kindness. Excellence in serving customers starts with leaders who value employees and model quality service. Leaders who respect and build relationships with staff establish the foundation for great service to thrive. Excellence in service does not begin with customers. Where does customer service [...]
What is your potential, your good news? We are all unique with gifts to share with ourselves, our families, our colleagues, and the world. Be kind. Be brave. Be you. Take time today to look for the good news that only you can bring to us. We are waiting. [...]
Perspective changes everything. How can we see through the eyes of others? Why would we want to? When I can stop and consider how someone else sees the problem or lack of a problem, the new view can change my perception. Perspective or perception? Let's keep this simple. Basically, [...]
To effectively manage an organization, we must first remember that it is a system. All systems left unattended will naturally find their state of disorganization. This is the principle of entropy. We could also refer to it as the “random capacity of the system.” Our problem grows . . . Most [...]
How do you celebrate? Do you have a party? Do you give each other a high five? What does it mean to celebrate excellence? The secret of joy in work is contained in one word— excellence. To know how to do something well is to enjoy it. Pearl Buck [...]
Every day is a new beginning. Another chance — to learn more about ourselves, to care more about others, to laugh more than we did, to accomplish more than we could, to be and become more than we were before. "How different our lives are when we really know [...]
