What would it take to create a kinder world? A kindness habit could push us closer to caring for one another in spite of our differences. “Wherever there is a human being there is a chance for kindness.” Seneca Kindness “kind-ness (kīn(d)-nəs) noun: The quality or state of being [...]
Accountability presents us with a choice to live above the line or settle for the role of victim. Where is the line between accountability and victimization? Accountability has two components: personal and shared. We focus more on the individual and miss the importance of shared accountability. How do organizations, [...]
When we collaborate, we all get better. Yet, our culture values individualism above all else. “I can do this. I don’t need you. I won’t depend on anyone.” You might hear a two year old proclaim indignantly, “I do it myself.” That approach appeals to us and serves as [...]
Take time to notice your surroundings. You may discover mysteries in the ghosts and ruins that dot the landscapes. You pass the same signs, the same buildings, even the same people day after day. But do you really pay attention? Our world drags us along speeding past the sights and [...]
Is the habit of optimism worth your time? How can you cultivate the habit? Will it make a difference? Optimism is the "best thing" The word optimism derives from the Latin word optimum, which means “best thing.” Optimism instills hopefulness and confidence about the future. We can hold in [...]
What will you choose? Every life has its challenges. None of us are immune from daily distractions and annoyances. My friend, Linda, described these events as “lumps in the oatmeal.” We have a choice. Do we let the mundane, the lumps in the oatmeal, overtake us? Or, do we [...]
Gratitude. The quality of being thankful; readiness to show appreciation for and to return kindness. Perhaps, the more important remembrance in the world we face today is that we are all part of one humanity. How willing are we to be thankful? How often do we make the effort to [...]
We often forget about the role of leadership teams in building culture. Organizations, even small ones, rarely have only one leader. The CEO, president, chancellor, superintendent depend on a team of leaders to facilitate and guide people in the organization. The Role of Leadership Teams Leadership teams have a [...]
Quite simply, customer service begins with kindness. Excellence in serving customers starts with leaders who value employees and model quality service. Leaders who respect and build relationships with staff establish the foundation for great service to thrive. Excellence in service does not begin with customers. Where does customer service [...]
