What Happens When You Close the Door to a Community

Community Illumination is more than a publication on the writing platform, Medium. It is a community. “A small group of thoughtful people could change the world. Indeed, it’s the only thing that ever has.” — Margaret Mead Have you ever had the good fortune to belong to a group [...]


Adopt a Kindness Habit to Make a Better World

What would it take to create a kinder world? A kindness habit could push us closer to caring for one another in spite of our differences. “Wherever there is a human being there is a chance for kindness.” Seneca Kindness “kind-ness (kīn(d)-nəs) noun: The quality or state of being [...]


Accountability: How to Stop Being a Victim

Accountability presents us with a choice to live above the line or settle for the role of victim. Where is the line between accountability and victimization? Accountability has two components: personal and shared. We focus more on the individual and miss the importance of shared accountability. How do organizations, [...]


What Happens When We Collaborate to Be Better

When we collaborate, we all get better. Yet, our culture values individualism above all else. “I can do this. I don’t need you. I won’t depend on anyone.” You might hear a two year old proclaim indignantly, “I do it myself.” That approach appeals to us and serves as [...]


How to Notice Your Surroundings: Ghosts and Ruins

Take time to notice your surroundings. You may discover mysteries in the ghosts and ruins that dot the landscapes. You pass the same signs, the same buildings, even the same people day after day. But do you really pay attention? Our world drags us along speeding past the sights and [...]


Choosing a Life of Grace, Hope, and Excellence

What will you choose? Every life has its challenges. None of us are immune from daily distractions and annoyances.  My friend, Linda, described these events as “lumps in the oatmeal.” We have a choice. Do we let the mundane, the lumps in the oatmeal, overtake us? Or, do we [...]


Why Leadership Teams Are Important to Culture

We often forget about the role of leadership teams in building culture. Organizations, even small ones, rarely have only one leader. The CEO, president, chancellor, superintendent depend on a team of leaders to facilitate and guide people in the organization.  The Role of Leadership Teams Leadership teams have a [...]


Why Kindness Matters to Me in Excellent Customer Service

Quite simply, customer service begins with kindness. Excellence in serving customers starts with leaders who value employees and model quality service. Leaders who respect and build relationships with staff establish the foundation for great service to thrive. Excellence in service does not begin with customers. Where does customer service [...]