Customer Service: When It’s Good It’s Very Good, But When It’s Bad . . .

Some days I wonder if customer service has become a lost art. The Henry Wadsworth Longfellow nursery rhyme captures my thoughts about customer service. "When she was good, she was very good indeed, But when she was bad, she was horrid.” When customer service is good, it is very [...]


Why Kindness Matters to Me in Excellent Customer Service

Quite simply, customer service begins with kindness. Excellence in serving customers starts with leaders who value employees and model quality service. Leaders who respect and build relationships with staff establish the foundation for great service to thrive. Excellence in service does not begin with customers. Where does customer service [...]

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