Variation: No Matter Where You Look You’ll Find It

Variation—it is natural, cannot be eliminated, but it can be controlled We like variation. At the same time, we like consistency. Can you have both? Variation exists in everything. Nature is an endless combination and repetition of a very few laws. She hums the old well-known air through innumerable variations. —Ralph Waldo [...]


How Do You Reach Excellence? Start with Action

To reach excellence, start looking at the actions in the organization. Quality? Excellence? World Class? Trite expressions or powerful descriptors that differentiate the ordinary from the extraordinary, good from great? You can walk into an organization or talk to someone for a few minutes and recognize the difference immediately. [...]


What Drives Data and Decision Making?

What does it mean to be data-driven? The term “data-driven decision making” has become an overused phrase in business and education. What does it really mean? Does data “drive” decisions? One of the fallacies of being “data-driven” is the assumption that it provides the answers or solutions to our [...]

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