Gratitude. The quality of being thankful; readiness to show appreciation for and to return kindness. Perhaps, the more important remembrance in the world we face today is that we are all part of one humanity. How willing are we to be thankful? How often do we make the effort to [...]
We often forget about the role of leadership teams in building culture. Organizations, even small ones, rarely have only one leader. The CEO, president, chancellor, superintendent depend on a team of leaders to facilitate and guide people in the organization. The Role of Leadership Teams Leadership teams have a [...]
Do you wish you were the CEO? How many times have you said, "If I were the boss...?" Do you have ideas to improve, but no one seems to listen? You don't need to wait or ever become the CEO. Everyone is a leader. You can start leading today. [...]
My view of leaders and leadership has evolved over time. I have soaked in the philosophies and perspectives of many people. They include but are certainly not limited to Peter Drucker, W. Edwards Deming, John Maxwell, Simon Sinek, Seth Godin, Stephen Covey, Jon Kotter, Jim Collins, Dr. Seuss. And, [...]
What if? What if we built workplaces, one process at a time, that allowed us to do many excellent things? How could instilling respect and kindness make a difference in what we do each day? I often try to imagine that workplace. Fortunately, I have worked in some of those [...]
Change. Where does it begin? With me, with you—because we’re all for improvement until the consequences of improvement jolt us and create discomfort. We talk about change and blame our lack of results on change. We bemoan the fact that we have too much change. We throw our arms [...]
Quite simply, customer service begins with kindness. Excellence in serving customers starts with leaders who value employees and model quality service. Leaders who respect and build relationships with staff establish the foundation for great service to thrive. Excellence in service does not begin with customers. Where does customer service [...]
What is your potential, your good news? We are all unique with gifts to share with ourselves, our families, our colleagues, and the world. Be kind. Be brave. Be you. Take time today to look for the good news that only you can bring to us. We are waiting [...]
To effectively manage an organization, we must first remember that it is a system. All systems left unattended will naturally find their state of disorganization. This is the principle of entropy. We could also refer to it as the “random capacity of the system.” Our problem grows . . . Most [...]
How do you celebrate? Do you have a party? Do you give each other a high five? What does it mean to celebrate excellence? The secret of joy in work is contained in one word— excellence. To know how to do something well is to enjoy it. Pearl Buck [...]
