3 Actions to Inspire Your Courage to Press On

Living your fullest life doesn’t come without challenges. You need the courage to press on. Even when you approach life with optimism and hope, something happens that rocks you to the core. A chiding voice swells up within your head to remind you of your imperfections. Frozen in fear, [...]


20 Books and 11 Months: The Journey Home and Finding What Matters

Sometimes . . . You just need to think. And, ask a few questions. Simple things like: Who am I? When will the sadness stop? What’s my purpose? Where do I go from here? How do I find—me? Have you ever had moments, hours, months where you have been [...]


Possibilities: How Many Can You Find?

Possibilities are all around you. In Lewis Carroll’s Through the Looking Glass and What Alice Found There, Alice encounters the White Queen. The Queen begins to explain how you can't do two things at once, but the conversation takes  a different turn. Alice laughed, “There’s no use trying.” she [...]


Choosing a Life of Grace, Hope, and Excellence

What will you choose? Every life has its challenges. None of us are immune from daily distractions and annoyances.  My friend, Linda, described these events as “lumps in the oatmeal.” We have a choice. Do we let the mundane, the lumps in the oatmeal, overtake us? Or, do we [...]


Why Kindness Matters to Me in Excellent Customer Service

Quite simply, customer service begins with kindness. Excellence in serving customers starts with leaders who value employees and model quality service. Leaders who respect and build relationships with staff establish the foundation for great service to thrive. Excellence in service does not begin with customers. Where does customer service [...]