Make a New Friend When You Can’t Leave Home

You can make a new friend without ever leaving home. We need friends—old and new—as we face the Covid-19 pandemic. I made a new friend today. Her name is Onya. I found this new friend while diagnosing the problem with my ailing computer. Most help desk calls begin and [...]


Why Kindness Matters to Me in Excellent Customer Service

Quite simply, customer service begins with kindness. Excellence in serving customers starts with leaders who value employees and model quality service. Leaders who respect and build relationships with staff establish the foundation for great service to thrive. Excellence in service does not begin with customers. Where does customer service [...]